COVID-19 (Coronavirus) – an update for our clients.


Apex Vets COVID service update

October 13, 2020

Apex Vets Covid Service Update 13th October 2020

We have lots of new space at the practice and have nearly caught up with boosters, health checks and routine treatments from the spring-summer lockdown, for our registered clients.  This is great news.   We are continuing to adapt for the medium and long term and the whole team are making sacrifices internally to keep the practice open.

Our clients have been hugely understanding this year, thank you.    Everything we are asking of you is to keep staff, clients and their families safe.  We are also mitigating the risk of the practice being asked to close for a period if we are contacted by Track and Trace.

Regarding the above, our new policies are as follows:

  1. Face masks are now mandatory at the practice. If you are unable to wear a mask please speak with reception by phone at the earliest opportunity, we will still be able to care for your pet and will be happy to help.  Our clinical staff will wear a mask when in consultation with you where there is inevitable closer contact with you.
  2. In order to limit the number of people in reception and allow you as best as possible to maintain social distancing, please only allow one person per household to enter the surgery building. It is reasonable to have an additional family member standing outside if you plan to bring multiple pets to one visit and can’t handle them all single handed.  You can of course bring children, only if not practicable to leave them home or with family.  There are a very limited number of scenarios when the vet may invite a second person into the consultation as it starts.
  3. We are allowing a maximum of 5 clients in reception.
  4. To reduce the amount of time you spend in reception please where possible order medication online via our website here and also pay for it by telephone in advance.  This allows you to have a brief visit to the surgery building to collect your medication or flea/worm treatment from our new pharmacy window beside reception.
  5. If you are shielding and/or do not wish to enter the surgery building we can still offer telemedicine video consultations by request, and can post out medication at the less than cost price of £3 for up to 2Kg package. Additionally you can collect mediation from the surgery, we will happily bring it out to you in the carpark if it is pre-paid, simply telephone us on arrival.
  6. We are now asking clients to accept remote consultations for routine nurse consultations.
  7. Please pay by card if at all possible.

As some of you know we have a temporary experienced Veterinary Surgeon Anja working with us.  She has been a huge help.  This month she will stand aside our new permanent veterinary Surgeon Rachael who joins us next week.  Additionally we have taken on Margaret (one of our long term student nurses) and a new Receptionist Storm. If your pet is due a booster you may now phone us to arrange it, we will continue sending out email reminders.  We have all these new faces, because everything takes longer now.

Thanks for your patience this year.  With your understanding we have managed to remain open throughout the crisis and have been able to treat and help sick pets 24 hours per day.  We are putting ourselves in a position to stay open and provide reliable care to our patients come what may.

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