Apex Vets COVID service update
June 11, 2020
We have now opened our new reception area which is double the size of the new reception. This additional space combined with government advice to wear face coverings when in shops means that we are now able to have more people in the reception area. We are however keeping track of the recent increase in local cases and will need to continue to adapt, we appreciate all those that are working to help us provide safe care for their pets.
Our new guidelines for visiting the surgery are as follows:
- Face masks are mandatory, unless you have an exemption please wear one when you visit the surgery. Our clinical staff will also wear a mask when in consultation with you where there is inevitable closer contact with you.
- In order to limit the number of people in reception and allow you as best as possible to maintain social distancing, please only allow one person per household to enter the surgery building. It is reasonable to have an additional family member standing outside if you plan to bring multiple pets to one visit and can’t handle them all single handed. You can of course bring children, only if not practicable to leave them home or with family .
- To reduce the amount of time you spend in reception please where possible order medication online via our website apexvets.comhttps://www.apexvets.com/find-and-contact/request-a-prescription/ and also pay for it by telephone in advance. This allows you to have a brief visit to the surgery building to collect your medication or flea/worm treatment from our new pharmacy window beside reception. Because of the new pharmacy arrangement we have now abandoned the outside click and collect station but do fully encourage click and collect of pre paid medications form indoors.
- If you are shielding and do not wish to enter the surgery building we can still offer telemedicine video consultations by request, and can post out medication at the less than cost price of £3 for up to 2Kg package. Additionally you can collect mediation from the surgery, we will happily bring it out to you in the carpark if it is pre-paid, simply telephone us on arrival.
We are now working through the backlog of boosters from the summer and have employed additional staff to facilitate this. We have a temporary experienced Veterinary Surgeon Anja working with us for two months leading up to the arrival of our new permanent veterinary Surgeon Rachael who joins us in October. Additionally we have taken on a new trainee Veterinary Nurse and a new Receptionist. If your pet was due a booster sometime this summer you may now phone us to arrange it, and we will continue sending out email reminders. Please also do request any medications your pet is due as a member of the healthy pets club.
Thanks for your patience this summer it has been a difficult one for the whole team here. With your understanding we have managed to remain open throughout the crisis able to treat and help sick pets 24 hours per day, and are now in a position to catch up with all the important routine work which was missed this summer.
Doug, Glenn and the Team at Apex Vets.