COVID-19 (Coronavirus) – an update for our clients.

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Apex Vets COVID service update

August 4, 2021

We are still open and we are allowing clients into our premises with some precautionary measures.  There will be little change on our processes as we move to “beyond level 0.”  Once staff are fully vaccinated we are likely to make some changes.

We are still welcoming clients back into our surgery building.  Some of you won’t have had a chance to see the new reception and consulting suite that we busied ourselves building through 2020.  For those of you who didn’t know, we have built a brand new lighter airier reception with separate quiet room, and a cat waiting area.  We have 4 new consulting rooms, and the shop is larger with more ranges and the new seating allows our clients more room to enjoy the surroundings.

In the part that you don’t normally see, we have doubled up on operating theatres with a new surgical preparation suite; a bespoke dental suite with radiography, new wards, a new advanced electrosurgery unit and other advancements to improve the care we can offer your pet.

Our revised protocols are as follows.  We apologise if any of these cause any clients frustration.  They are in place to keep staff and clients safe and to allow us to avoid having the practice closed due to COVID or Track and Trace.

  1. Pets and owners are welcome in the surgery building, we will ask for one person per family of pets. (We are happy for children, carers and translators to accompany a client inside the building when outdoor conversations are not practical/appropriate.  There are also limited clinical and compassionate scenarios when our vets will invite more than one client into the consultation.)
  2. We can still consult in carpark if you would feel more comfortable with that, please let us know at the time of booking.
  3. We need you to wear mask or visor when you are in the surgery building, if you are unable to do that let us know, we have protocols in place so we can still look after your pet.
  4. We can allow up to 7 people in the surgery building at one time including those in consultation rooms. We will station staff at the door to let you know if you are OK to come in.
  5. Where possible order medication online via our website apexvets.com https://www.apexvets.com/find-and-contact/request-a-prescription/and pay for it by telephone in advance.
  6. If you are shielding and/or do not wish to visit the surgery building we can still offer telemedicine video consultations by request, and can post out medication at £3 for up to 2Kg package. Additionally you can collect mediation from the surgery, we will happily bring it out to you in the carpark if it is pre-paid, simply telephone us on arrival.
  7. We now accept cash and card. We request that you pay by card if you can.

With your understanding we have managed to remain open throughout the crisis and have been able to treat and help sick pets 24 hours per day.  We are delighted to be able to once again welcome you into the surgery building.  We look forward to seeing you soon.

Glenn Hodgson and Douglas Paterson.

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