COVID-19 (Coronavirus) – an update for our clients.

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Apex Vets COVID service update

January 10, 2020

In Place from 10th January.

We are still open.  You are legally allowed to travel to obtain veterinary care for your pet. 

Everything we are asking of you is to keep staff, clients and their families safe.  Many practices across the UK have been closed for periods of time due to the new strain of Covid.   We need to do more to avoid adding Apex Vets to the list.  We hope for this to be a short-term change in the way we look after your pet.

  • Pets are very welcome. Clients are also welcome; however we will ask you not to enter the building.  You will or course be able to speak with your Vet or Nurse face to face outside, or on the phone. 
  1. Please use the practice as you normally would. When you attend please call us to advise us that you are here.  Your clinician will then speak with you directly and examine your pet.
  2. We will provide a sheltered area outside if you do not come in a car. Please dress appropriately for the cold. (We will be!)
  3. Put more time aside for your visit. At least 30 minutes from start to finish.
  4. For end of life consultations, one person will be able to be offered to come inside to comfort your pet.
  • Where possible order medication online via our website apexvets.com https://www.apexvets.com/find-and-contact/request-a-prescription/ andpay for it by telephone in advance.
  • If you are shielding and/or do not wish to visit the surgery building we can still offer telemedicine video consultations by request, and can post out medication at £3 for up to 2Kg package. Additionally you can collect mediation from the surgery, we will happily bring it out to you in the carpark if it is pre-paid, simply telephone us on arrival.
  • We will accept card payments only.

With your understanding we have managed to remain open throughout the crisis and have been able to treat and help sick pets 24 hours per day.  This change is something we were trying to void.  All staff will have to work longer hours in a new system.  Your patience as we adapt again is really appreciated.

Stay well

Glenn Hodgson and Douglas Paterson

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