COVID-19 (Coronavirus) – an update for our clients.

Nicola - Support Staff


Position: Senior Administrator

Qualifications: Bereavement Councillor, HNC in Hospitality, Comms 1, 2, 3 & 4 and Registered Veterinary Receptionist

I was very fortunate as a child to have been brought up in Inverie, By Knoydart where I had an abundance of animals from hens, geese, ducks, a slow worm, cats and dogs. I helped out with lambing as a child and was always in rock pools, fascinated with hairy caterpillars and butterflies, not to mention frogs and newts. My dream was to get my own pony. I picked winkles on the beach to get money to be able to buy him. The rock pools were freezing cold, but I was determined. Finally, after a lot of sacks of winkles later I managed to buy him. His name was Whisky.

When I lived in Fife, I worked for the Balmoral Hotel in Edinburgh and was trained in excellent customer service. From there I met my husband Jon and we moved to Dumbarton. I worked as a Legal Secretary for quite a few years, we left Dumbarton in 2007 and moved over to Clackmannanshire to be nearer my family and I was lucky enough to apply for the receptionist’s job at the time at Apex Vets and got it. I was so happy as this allowed me to fulfil my life-long dream of working with animals. I was promoted to Senior Administrator in 2014 and some of my job involves supervising the Reception staff, making sure the practice runs smoothly, dealing with all Insurance enquiries and forms and I do lots of admin. Which I love!! I still make sure I am on reception in the mornings as I love to see our clients and their pets. Getting to cuddle puppies is a bonus.

I have loved animals from a very young age and knew one day that I would want a job working with them.

I love working for Apex Vets meeting a varied range of animals, meeting their owners and working in an Administration Role. I am a strong believer in excellent customer service and enjoy being able to provide this to all of our clients at the Practice. I am also a Bereavement Councillor which enables me to help clients deal with the loss of their pet and having been in their position I know how the client feels.

I have a Labrador Millie, Miniature Dachshund Maddison, long haired Dachshund Badger, our 3 cats Kipling, Coco and Ti Amo, budgies Robson & Wallace and an African Grey Parrot called Zippy, 16 Chickens and pond fish.

In my spare time I enjoy shopping, eating out, spending time with all of my animals, cooking, visiting different hotels and gardening.

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