COVID-19 (Coronavirus) – an update for our clients.


Pay Online

To pay online please complete the payment portal form below and click on the ‘Proceed to payment’ button to finalise.


This payment method should only be used for paying an account balance that you already have with the practice, and all payments must be made in GBP Sterling.

Additional help or advice

If you need any further help or advice, or to pay by BACS, please call our team on 01324 829 989

Accepted payment methods:
Mastercard logo Visa logo JCB logo Maestro logo

About us
Registered company name: Apex Vets Ltd
Place of registration and registered office address: Apex Veterinary Centre, Winchester Avenue, Denny, United Kingdom, FK6 6QE
Registered number: SC369213

Refund policy

We do not offer refunds. If you have any queries regarding any fees please contact us

Returns and Cancellations

Returning non-prescription items

Just let us know within 14 days of receiving your order. Provided the item is unopened and unused and in good condition, we can offer a refund.

Here’s what to do:

  • Email us at or call us to cancel/return your order
  • Ensure the items are unopened and unused and in their original packaging and return them to us.

You must return the item to us within 14 days of the date that you notified us. Once we’ve received the items back we’ll refund the amount due.


Prescription Items

We are unable to accept returns of prescription items or refund them.



We are unable to process refunds of services


Faulty/Damaged Items

We take great care to ensure that every item we provide gets to you in perfect condition. However, if you do receive a damaged or faulty item, please let us know as soon as possible.

If you let us know within 30 days of delivery then we will be able to either refund, repair or exchange the item.

If the item becomes faulty more than 30 days after delivery then you can request either a repair or replacement. Please email us explaining what the fault is. There may be circumstances where it is impractical to repair the item and if that’s the case we’ll send a replacement.

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